Where are Deltamusic.co.uk based?

 From Monday 10th December 2012 we will be re-locating to; 1 Newtons Court Crossways Business Park Dartford Kent DA2 6QL +44 (0) 1689 888888

How do I use the Promo Codes

 Add your desired products to the basket, procced through to the check out page and you will be able to input the code in the box just under your order.

Just what are Cookies?

 A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used for an origin website to send state information to a user's browser and for the browser to return the state information to the origin site. The information can be used for authentication, identification of a user session, user's preferences, shopping cart contents.

Does this website use cookies?

 Yes it does, we use cookies to identify the flow of data throughout our site. For example in order to process your orders we need to be able to pass information back and forth between yourself and us, so a successful transaction can be achieved. We also use cookies for statistical analysis this give us the information we need to make your browsing experience quicker, safer and more enjoyable.

Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics are for the domain your currently visiting. This effectively makes Google Analytics cookies the personal property of the website viewing, and the data cannot be altered or retrieved by any service on any another domain or website.

By browsing our site we assume implied consent in the use of first party cookies. For more information on Cookies & Microsoft Internet Explorer please visit; http://support.microsoft.com/kb/196955

For more information on Cookes & Mozilla Firefox please visit; http://support.mozilla.org/en-US/kb/Cookies

For more information on Cookies & Google Chrome please visit; http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

What Cookies are Used?

 PHPSESSID/ Once per visit / First Party Cookie
Definition:Session cookies are used in PHP driven sites and support of a way to preserve certain data across subsequent accesses. Session ID's are crucial the the functioning of any website with functionality such as shoping carts and secure logins.

__utmz/ Once per visit / First Party Cookie
Definition: When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie.

__utmb/ Per Page View Definition: The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session.

__utma/ Once per visit / First Party Cookie
Definition: Each unique browser that visits a page on your site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to our website via the same browser are recorded as belonging to the same (unique) visitor.

__utmc/ Once per visit / First Party Cookie
Definition: The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session.

None of the cookies listed here has any baring or relation to user activity on any other website, they are purely used in conjuction with your visit to our website. For More information on google analytics please visit http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

Do I need to login to purchase an item?

 Yes, you need to create an account if you are a 1st time user, if you already have an account please login before making any purchases.

Shipping and Delivery? What costs are involved?

 Shipping to the UK is FREE. For europe £2.99 For the Rest of the world £4.99

My order has shipped but has not arrived, where is it?

 By Standard Mail within the UK We can usually expect items sent by Standard Mail within the UK to arrive within 2 to 5 days from shipment. However, if after 10 days from the shipping date the parcel has not arrived, please contact us with confirmation of your shipping address.

Which DVD Regions do you sell?

 All DVD are region 0 unless specified. - REGION 0 or REGION ALL - Discs are uncoded and can be played Worldwide, however, PAL discs must be played in a PAL-compatible unit and NTSC discs must be played in an NTSC-compatible unit.

How can I return a faulty / incorrect item?

 You should return the item, Please enclose a note quoting your order number, what you are returning, the nature of the fault, and specifying whether you require the correct item to be sent out, or a refund

Pricing?

 All charges are in UK Pounds. Please be aware that prices displayed in your shopping bag are the current prices of the goods and the amount you will be charged for each item when submitting your order. Prices are subject to change without notice.

Shopping & Payment Security

 Deltamusic.co.uk uses worldpay as its ecommerce transaction gateway, all payments are managed through worldpay, therefore Delta do not hold any financial details. Please visit the link below for more information on worldpay http://www.worldpay.com/shopper/index.php?page=safety&sub=security&c=UK

How do I Download an MP3?

 Once you have gone through the checkout procedure with world pay you will receive and email with a link to the product and a password.

How do I contact customer services?

 You can contact customer services on 01689888888 or alternatively you can email orders@deltaleisuregroup.co.uk

I have forgotten my password and or user name what should I do?

 You can retrieve the password with the “forgot password” link on the login screen.